Seller contacts, in one table
| Need | Who | How | Notes |
|---|---|---|---|
| Product questions, refunds | Seller support | [email protected] | Replies within 48 business hours, per the seller's FAQ page |
| Phone support | Seller support | +1 (507) 448-8190 | Printed on the label and on the seller's contact page |
| Returning bottles | Seller warehouse | PO Box 12730, Ogden, UT 84412 | Email first; include packing slip and a note with name, email, order ID |
| Label distributor | Gex Corporation LLP | PO Box 12730, Ogden, UT 84404 | Same PO box as returns, different ZIP code on the label |
| Card charge questions | BuyGoods (checkout) | Use the contact details in your order confirmation email | The checkout platform processes the payment |
| This ledger | Honey Harmony Dropper Ledger | [email protected] | Corrections to these pages only; we cannot see or change orders |
We are an independent reference site, not the seller. We do not take orders, hold stock, see your payment or process refunds. Everything about an order goes to the seller's support line or email.
Before you write: what to have ready
- Your order ID and the order date, from the confirmation email. The refund clock starts on the order date.
- The pack you bought (2, 3 or 6 bottles) and the total charged, including any shipping upgrade or after-payment offer.
- For a refund: how many bottles are sealed, opened or empty. The seller publishes conflicting rules on opened bottles, so state the facts and ask.
- For a delivery problem: the tracking number and the date the box was due.
A refund email you can copy
The return policy asks for “Refund Request” in the subject line. This template asks the seller to settle the conflicting rules in writing before you spend money on postage.
To: [email protected] Subject: Refund Request - Honey Harmony - Order [your order ID]Hello,
I ordered Honey Harmony on [order date] (order [ID], [2/3/6] bottles, paid [amount]) and would like a refund under the 60-day guarantee.
Please confirm in writing: 1. the return address and any return authorization number, 2. whether opened bottles are accepted, 3. whether a restocking fee applies, and how much.
I will include the packing slip and a note with my name, email and order ID. Thank you.
[Full name] / [phone]
Send it from the email address you used at checkout, and keep the reply. If you hear nothing after 48 business hours, call +1 (507) 448-8190.
The return address, written out
Returns go to: PO Box 12730, Ogden, UT 84412. This is a post office box in Ogden, Utah. The label prints the same box with the ZIP code 84404 under the distributor's name, Gex Corporation LLP; the return policy page uses 84412. Use the address the seller gives you in its reply, and use a tracked service, because return postage is not refunded and you will need proof of delivery.
If something goes wrong
If a refund does not arrive within the stated time after the warehouse receives your box, write again with your tracking number and dates. If a charge you did not authorize appears, contact your card issuer. Problems with a supplement, such as a reaction, can be reported to the FDA [1] [2], and deceptive sales practices to the FTC [3].
Sources
- U.S. Food and Drug Administration. How to Report a Problem with Dietary Supplements. www.fda.gov/food/dietary-supplements/how-report-problem-dietary-supplements
- U.S. Food and Drug Administration. MedWatch: The FDA Safety Information and Adverse Event Reporting Program. www.fda.gov/safety/medwatch-fda-safety-information-and-adverse-event-reporting-program
- Federal Trade Commission. ReportFraud.ftc.gov. reportfraud.ftc.gov/